Edgards Mobile / RMCS are useless
<p>I signed up with a RMCS contract by replying "yes" to an sms I received about a year ago.</p> <p>The contract was R55 airtime per month from my edgars account.</p> <p>I've cancelled the contract, but I have not been able to get my number back to vodacom.</p> <p>On vodacom's side they say they can't do anything because the profile is restricted, and RMCS tells me they are waiting for action from vodacom.</p> <p> </p> <p>I've got 5 Reference numbers from edgars mobile, each time the consultant just tells me they've escalated it, and nothing every seems to change. It's been 2 months now.</p>
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
15 Jul 2016, 09:38We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon. We have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ********** 163/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply15 Jul 2016, 09:38
Official
We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon. We have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ********** 163/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
15 Jul 2016, 09:38We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon. We have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply15 Jul 2016, 09:38
Official
We must apologise for the service received from RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon. We have raised your concerns with their management team to insure you sim swop/conversion will be done as soon as possible and efficiently.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
's updateReviewer Update
18 Jul 2016, 15:01"
Good day Ryno
Attempts to get hold of you on 082******X have been unsuccessful, the number goes to voicemail.
Please note that a request has been logged for your Vodacom number to be taken back to prepaid. The process takes 24-48 working hours.
Thank you
Daniel"
This is still unresolved, this is the exact same thing that the previous 6 people have told me. I have been on the phone with vodacom, and they have told me there is no action from vodacom required.
RMCS need to fix it on their side.
's update18 Jul 2016, 15:01
Reviewer Update
"
Good day Ryno
Attempts to get hold of you on 082******X have been unsuccessful, the number goes to voicemail.
Please note that a request has been logged for your Vodacom number to be taken back to prepaid. The process takes 24-48 working hours.
Thank you
Daniel"
This is still unresolved, this is the exact same thing that the previous 6 people have told me. I have been on the phone with vodacom, and they have told me there is no action from vodacom required.
RMCS need to fix it on their side.
's updateReviewer Update
21 Jul 2016, 13:10I was eventually assisted, then I had a problem with vodacom... they somehow un-rica'd me, so my number got blocked... After doing rica, I have my own prepaid again :)
Thanks Edgars and RMCS!
's update21 Jul 2016, 13:10
Reviewer Update
I was eventually assisted, then I had a problem with vodacom... they somehow un-rica'd me, so my number got blocked... After doing rica, I have my own prepaid again :)
Thanks Edgars and RMCS!