Edgards JUST DON'T CARE!
So, after reporting Edgars to Hellopeter.com for sending me marketing emails CONSTANTLY, although I opted out, I STILL GET MARKETING EMAILS. My Hellopeter.com reference is ***/GO.....do you think Edgars care? NO, they gave a false telephone number for the Customer Experience Team that says it is an invalid number. I gave feedback thereafter, still no response.....No one, till this day, has phoned me since I reported the issue on 26 November. I am utterly disappointed Edgars and Edcon Group, you will not have me as an account holder any longer after I pay off my account next month. I will also no longer buy anything from you.
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Edgars's replyOfficial
16 Dec 2015, 12:51Hello marthiavdm,
It is with great displeasure to hear of the overall experience. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a request was sent to our IT department and we sincerely apologise that you still receive marketing emails. Management was notified and we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a request was sent to our IT department and we sincerely apologise that you still receive marketing emails. Management was notified and we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply16 Dec 2015, 12:51
Official
Hello marthiavdm,
It is with great displeasure to hear of the overall experience. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a request was sent to our IT department and we sincerely apologise that you still receive marketing emails. Management was notified and we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a request was sent to our IT department and we sincerely apologise that you still receive marketing emails. Management was notified and we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***