Edgards insurance so disappointing

Well where do I start ??

So on the 25th of June 2019 I've finally gotten my Insurance claim after 2 months well as everyone gets the 7 days return policy weather it's a new phone purchase or if the new phone is claimed for. So what I was told is totally different to what actually happend .

There was something wrong with the phone within the 7 days I took the phone back on the 1st of July firstly asked at Somerset west if I can give the phone to them the lady at the cellphone department told me flat out she cant I need to take it to the store I got it from which is parow centre Edgards and the person assisted me was Rene.

Rene told me that I need to take the phone to Samsung store which I have done I want informed any other terms and conditions and regulations in what to tell them I've left the phone there with them just to find that they've send the phone to we fix and then the phone was fixed

Whilst the phone was in the so called Samsung store which is we fix that I dont know anything of I told Rene I want a refund becaue I've waited long enough for the phone to come , well the phone was a out sourced phone all I know it's from CaCell store well I'm not the phone who's suppose to deal with them its ip to Edgars and finrite not me I only pay for insurance not for any further interactions with any outsourcing .

Intooknot upon myself to call CaCell firsty spoken to Nombuso Ngubeni well I was told that she cant give me an answer as she needs to speak with Tania Moodley . Then I've called again as I have heard anything from them spoken to Gift well he told me that I can get a refund it takes 7 working days and it is possible that I have to Email Tania moodley which I have done .

I took the phone to Edgards for the second time due to Rene knowingly that she made a mistake on her side I was told by her and her manager Emmanuel that they cant keep the phone there , but conveniently they can couldve kept the phone there when it was received .

Clearly my money is not repaired so I cant have a phone that has been repaired I wanted a new phone initially but I've got a phone now in the meanwhile of the 2 months I've waited ON Edgards to give me a phone so I no longer want a phone I want my money back ....