Edgards horrible service

I app**** online for a card to open an Edgard account. On the online form while applying I entered my legal surname but the system kicked out picking up my married surname. One of your consultants called me and confirmed that it was not a problem that they can issue my card even though I only have a greed ID book with my ****en surname. Last week Wednesday I arrive at your Cape Town adderly street branch. I was assisted but told they do not have cards to issue at present and I can go to any other store. I arrive today and N1 city store, took time out of my day after going back forth. I was assisted by Gaironesa who immediately tells me she cannot issue the card. I explained the same situation and that Cape Town happily wanted to assist me. She then goes to the store manager who says no they cannot issue me with a card. I contacted customer service while in the store to immediately cancel the card as it will take months for a new ID to be app**** for. Firstly the service is pathetic. The staff at N1 city was not empathetic or helpful. Neither did the store manager have the decency to come and tell me her decision. Secondly how can it be up to a store manager to have the last say in a matter??? As I was advised this is the edcon group policy. I find this highly unprofessional as there is no set standard across your company. Telephonic ally there was already an expectation set that this wouldn't be an issue only to have to go to two different shops saying two different things. I find this entire experience pathetic and taxing as I had to the driving and an experience inconvenience at both stores. Also I will not be recommending Edgards to any of my family or friends as of now.