Edgards De*****ing me
In April 2017 I bought a duvet set online at Boardmans using my Edgards account. Weeks went past and I did not receive anything, I then inquired at which point I was advised they are now out of stock and my account will be credited with the amount that had been charged as I will not be getting the duvet. In June 2017 I stopped making payment as my account had not been credited and it was reflecting incorrectly, I have raised this matter with multiple parties, we are now going on 6 months and nothing has been done. All they seem to do now is hares me with debt collection calls and threats of legal action. This service is pathetic and I will be closing my account once this is sorted out, if it ever does get sorted out.
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
03 Oct 2017, 14:21We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the refund concern to the E-Commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. We therefore humbly request for the order number to be provided on ***. We however advise that you make monthly payments on the account as the accounts team may have to take certain actions when the account is not handled accordingly on a monthly basis. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply03 Oct 2017, 14:21
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the refund concern to the E-Commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. We therefore humbly request for the order number to be provided on ***. We however advise that you make monthly payments on the account as the accounts team may have to take certain actions when the account is not handled accordingly on a monthly basis. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
03 Oct 2017, 14:22We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the refund concern to the E-Commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. We therefore humbly request for the order number to be provided on ***. We however advise that you make monthly payments on the account as the accounts team may have to take certain actions when the account is not handled accordingly on a monthly basis. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply03 Oct 2017, 14:22
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the refund concern to the E-Commerce Online team regarding the refund that you are tracking, they will action and revert back to you with feedback. We therefore humbly request for the order number to be provided on ***. We however advise that you make monthly payments on the account as the accounts team may have to take certain actions when the account is not handled accordingly on a monthly basis. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
's updateReviewer Update
04 Oct 2017, 10:25Good Day
I have wasted enough time on the phone (my air time) and bunches of emails to numerous departments.
**********
**********
**********
**********
All off the above has been sent the order number with me query. I simply do not get a response from them. I am sent from pillar to post. My account was ALWAYS paid one month in advance up until June when I stopped making payments because the installment amount showing I must pay is incorrect.
I have made it clear in my communications to all of above, I do not intend to make further payment or pay any interest due to none payment until my account has been corrected / credited. It is not my fault the bunch is *********** in doing a simple credit since MAY!
's update04 Oct 2017, 10:25
Reviewer Update
Good Day
I have wasted enough time on the phone (my air time) and bunches of emails to numerous departments.
**********
**********
**********
**********
All off the above has been sent the order number with me query. I simply do not get a response from them. I am sent from pillar to post. My account was ALWAYS paid one month in advance up until June when I stopped making payments because the installment amount showing I must pay is incorrect.
I have made it clear in my communications to all of above, I do not intend to make further payment or pay any interest due to none payment until my account has been corrected / credited. It is not my fault the bunch is *********** in doing a simple credit since MAY!
's updateReviewer Update
12 Oct 2017, 08:58Good Day
I have decided to proceed with legal action of my own against Edcon due to harassment from the Edcon collections department and ********** based transactions on my account .
My account has still not been rectified since May 2017 when the issue was raised.
I have had enough.
Regards
Cisca
's update12 Oct 2017, 08:58
Reviewer Update
Good Day
I have decided to proceed with legal action of my own against Edcon due to harassment from the Edcon collections department and ********** based transactions on my account .
My account has still not been rectified since May 2017 when the issue was raised.
I have had enough.
Regards
Cisca