Edgards Clearwater
<p>I purchased a mobile phone on my Edgars Account at Edgars Clearwater on Friday 22 July at about 7pm, On trying to switch on the phone it was registering an Android error written in red.</p> <p> </p> <p>I then took the phone back on Sunday but did not have the original receipt. The consultant who assisted me Thelma then printed out my transaction from their system and confirmed that I had indeed purchased the phone there on friday.</p> <p> </p> <p>However they said they could not exchange the device or give me a refund. I then left the device with them, but up to now I have not received any communication. I have sent numerous emails but noone seems to respond.</p> <p> </p> <p>Please kindly process my refund. My Edgars account number is ********** ********** 59197.</p>
All cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note the 7 day exchange period only applies if the cell phone is considered to be an OBF (out of box failure) which needs to be confirmed by a technician .
We have raised your concerns with the store manager and you will be receiving feedback shortly.
Your reference number is ********** 177/GO.
Kind regards,
Edcon customer experience team,
***
All cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note the 7 day exchange period only applies if the cell phone is considered to be an OBF (out of box failure) which needs to be confirmed by a technician .
We have raised your concerns with the store manager and you will be receiving feedback shortly.
Your reference number is ********** 177/GO.
Kind regards,
Edcon customer experience team,
***