1 reviews | Active since Jul 2018
Edgards and RMC
Hello peter I have an Edgards account and in July 2017 I paid it off since I was leaving for overseas for 7 months. Howeveer, last months when I went to FNB to increase my credit card limit and I was told to contact TransUnion because I was not keeping up with my payments. It was a complete shock to me because I have made sure that my credit cards are paid on time and the only account I have is with Edgards, and it was paid off in July 2017. When I contacted Transunion I was told I have not paid Edgars R184 and my name was handed over to the lawyers in March 2017. Obviously, I was not aware of all of this since I was overseas and I wasn't receiving letters or calls at that time. I told the lady from Transunion that I didn't owe Edgards anything since I had paid off my account but she told me to contact Edgards regarding this matter. When I called Edgards I was told I had subscription/contract for some cellphone content from RMC and I was charged through my Edgards account and I was shocked to hear that because I have never signed up for such and I have never received anything from RMC. I called RMC to reverse all the charges and clear my name with Transunion several times but my attempts have not been fruitful. I am always told that someone form Admin would call in 48 hours but that has never happen. I need your help urgently, I cant move on with my life or open new accounts because of this thing sticking on my credit record. I have maintained a good credit record over year and I cant believe it has been ruined by this ****.
Thank you for bringing this matter to our attention . We must apologise for the disappointment caused to your with eh mobile content billing. Please be advised that your query has been sent to our accounts team who will liaise with RMCS regarding the matter and feedback will be provided to you.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention . We must apologise for the disappointment caused to your with eh mobile content billing. Please be advised that your query has been sent to our accounts team who will liaise with RMCS regarding the matter and feedback will be provided to you.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
