Edgards Account Closure Complaint - Urgent Resolution Expected!

I have been trying to close my Edgars account since November 2020.

Various calls and requests were made to the customer service department requesting a closure letter for my account.

I was advised that requests were send through the closure department, but I still have not received the paid up letter.

Today I contacted the call center again after which I was informed that there is an outstanding balance on my account which possibly could be the reason that I have not received the paid up letter, however my account was settled in November with the exact amount which was provided by Edgars and I have requested a hold to be placed on the account until the account is closed - how can more costs be calculated if there is a hold on an account???

I urgently need to ensure that my account is closed and expect a paid up letter today as it is already 46 working days since I have settled the account and still my account is not closed!

I expect this matter to be resolved urgently and before end of this month!