Edgards account card despute

In January 2018 I discovered(throught an ITC check) that a ********** account had been opened under my name at Edgards. I went to their branch at the Pavillion and they asked that I fill out a despute form and send my Id copy and an affidavit with a despute form. All these documents were sent to their ***** department and they said they would be in contact in 2-3 weeks. Its been over a month I still have not heard from anybody from Edgars. Went to the Pavillion to check and discovered that the account had not even been blocked on their system. Please assist as I would like this account removed under my name.