EDGARDS ACCOUNT

I had an account with Edgars which was handed over because of my financial difficulties. The department called MBD with a very rude personnel has been phoning everyday advising me that I can pay in any Jet or Edgars store so that the payment can reflect immediately. On the 31 March 2019 I paid in store and the balance remained was just R78 which I paid by electronic transfer which I used to do whenever I was unable to pay in their stores. To my surprise when I checked the balance with the aim of getting a paid up letter I was told I have an amount of R200 and some cents owing. Since these people were always so rude phoning everyday no one has ever explained anything besides that I need to pay, secondly I do not know where they are, the only place I know is their stores. When these people call; they ask for your details everyday even after Edgars warned issued e-mails warning us about giving details to other people. When I phoned the accounts departments wanting to know where this balance came about, they cannot explain they created a reference number. I spoke to the lady Mpho She could not explain, I followed up with Ntombi Nyangula she also could not explain. I want that reversed as I do not owe Edgars after the 31st of March. These MBD people are very very rude to customers. The are provoking and have no respect for customers at all. I am very disappointed. I tried too hard to raise the amount I paid so I can't pay more, for nothing.