1 reviews | Active since May 2016
edgard wont refund phone even if its replaced by their competitor
<p>a new verssed motion e11 was handed to me 2 months ago as the first one was replaced due to battery problems, phone wont charge and when its charged the battery does not last for even 4 hours. having called the customer service pdepartment i spoke to a rude and clueless Medina who only confirmed that she cannot assist me. she insisted i go back to the store the phone was innitially purchased. she had no constructive answer to my questions and said she can only advise the stores and not the actual customer of the tab. i feel this was unproffesional and very unacceptable as i purchased the product beleiving in it. now im being slapped in the face and being told no refund, only exchange . however exchange is not necceasary as a new tab was obtained via contract at their competitor. </p> <p> </p>
Kindly note we tried contacting you telephonically at about 11:09 but we could not reach you.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found.
However after 7 days the guarantee lapses and the store can only act as a facilitation point only this means that the store can assist with booking the phone for repairs The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In your case we received feedback from the stores management team confirming that the supplier passed authorisation to have the unit replaced or be issued a gift card to the same value as you spend. According the store manager your opted for the gift card and you were satisfied with outcome of your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:09 but we could not reach you.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged with a new one should there be any technical faults found.
However after 7 days the guarantee lapses and the store can only act as a facilitation point only this means that the store can assist with booking the phone for repairs The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In your case we received feedback from the stores management team confirming that the supplier passed authorisation to have the unit replaced or be issued a gift card to the same value as you spend. According the store manager your opted for the gift card and you were satisfied with outcome of your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***