Edgard Eastgate

WORSE MANAGER . VERY ARROGANT THOMAS EDGARS EASTGATE

Worse experience ever ! I refuse to be treated like it not at Edgar's not anywhere. On the 15th july 2023 .I drove from Pretoria to Eastgate Edgars to return a phone I bought 2 weeks ago ( Hisense H60 ) vodacom campaign. I met Thandi the same sales girl who helped me when I bought it. I showed her the faulty phone and explained to her my situation and that I needed a phone to be able to login for work we get eutheticated via sms to access the system. Thandi visually examined the device and advised that she will call her manager ( Thomas ). We waited for Thomas over 40 minutes she had to call him 3 times before He Finally Thomas decides to come with very bad attitude. He didn't even greeted us or apologized for making us wait. I greeted him and initiated the conversation as he just stood there looking at us with an attitude and told him he must have an idea or Thandi should explain to him. He than REP**** AGGRESSIVELY saying that he WON'T HELP US ( Word by Word) . I told him how desperately I needed a replacement phone for me to work tonight until they tell us the away forward. It is than when my wife tried to explain he also shouted at her as well in front of customers that were busy buying A13 SAMSUNG even the sales man stopped to watch what was happening. My wife told him we are the customers here and we are minding your clients trying to be discreet and not make them uncomfortable. We told him to call his superior or manager to assist as he wasn't willing to cooperate. He arrogantly answered I AM THE TOP AND THERE IS NO ONE ABOVE ME. My wife told him that surely someone is above him he rep**** NO ONE he kept mumbling and mocking as we are interracial couple and sort of treatning us Thandi explained that taking the phone to Vodacom will be quicker so I asked again about the turn around time and was told WE DONT KNOW. So I told them I need an answer of I will do it myself than Thomas said he is coming back. I thought he HAD CAME BACK TO HIS SENSES and had finally decided to assist with a loan device. So we waited . While I was filling the forms and taking the sim card OFF the old device. And explaining to Thandi that she was supposed to take an alternative number as i wont have a phone to communicate with me ......THOMAS CAME BACK WITH ARMED SECURITY GUARDS . I really was embarrassed and felt bul**** and not valued as customer. I felt menaced and not safe in my own country. Where is the customer service customer rights?? I am very reasonable adult who been dealing with customers for +15 years. Even if I was frustrated,angry or irritated,as a manager Thomas could have done better to resolve this issue . He came with NO solutions BUT problems. I am demanding • an investigation to be done throughly. • The length of time we waited for him. • Am demanding that you ask not customers but the employees the gent who was selling the A13 and Ms Thandi to witness and say if my statement is untrue • To kindly look at the videos and see the body language and the attitude we received. Am also demanding. 1. Either a working replacement phone or to loan me another one the time you repairing mine. 2. Or to refund my money as this will be the ideal resolution as I REFUSE to ever deal with not just Edgar's but the whole EDCON GROUP. TREVOR M ***********