Edgard changed my card and didnt tell me that my funeral policy will get terminated

I had an Edgars account, and when I tried to use it at Jet, they said that I need to go to Edgards and have the card changed, when Edgards changed the card they didnt tell me that the funeral policy will get terminated, now I am bieng sent from pillar to post to get the policy active before it gets terminated again, they sent me a Hollard letter with TFg contact details and TFG cannot assist me, then I call Hollard and they cannot assist me because its with IUA, I have been on the phone for the past half an hour, the letter they sent with the TFG contact details is sending people from pillar to post, can they just put the proper details on the Hollard letter as to who holds the funeral policy and why didnt Edgars inform me that the funeral policy will get terminated that I have been paying for year