LL
Lebohang L
1 reviews | Active since Oct 2019
15 Oct 2019, 13:24
Edgar ****
i want to make people aware , alert of Edgars poor service from their customer care , im alerting people of their airtime/data services billing accounts without request. non communication from management with customers, query takes forever to be completely fix ..im so traumatize ,im angry and last thing on my mind is Ombudsman . BECAREFULL guys, each store of edgars has recruiters to open new account , dont be fooled by their offers cause whn you facing problems no one at store to assist you..customer care dont help ..managent never care..even those who recruited you wont help you. rather LAY-BYE what you want...Account is danger Zone .
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Replies (2)
Edgars's replyOfficial
15 Oct 2019, 13:56Dear Lebohang
Thank you for making contact with us regarding the billing on your account.
With regard to your recent Airtime inquiry with Edcon, kindly note your query has been processed.
The reversal amount of R 303.00 should reflect on your next billing statement.
Our attempts to contact you to provide feedback have been unsuccessful.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the billing on your account.
With regard to your recent Airtime inquiry with Edcon, kindly note your query has been processed.
The reversal amount of R 303.00 should reflect on your next billing statement.
Our attempts to contact you to provide feedback have been unsuccessful.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply15 Oct 2019, 13:56
Official
Dear Lebohang
Thank you for making contact with us regarding the billing on your account.
With regard to your recent Airtime inquiry with Edcon, kindly note your query has been processed.
The reversal amount of R 303.00 should reflect on your next billing statement.
Our attempts to contact you to provide feedback have been unsuccessful.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the billing on your account.
With regard to your recent Airtime inquiry with Edcon, kindly note your query has been processed.
The reversal amount of R 303.00 should reflect on your next billing statement.
Our attempts to contact you to provide feedback have been unsuccessful.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
LL
Lebohang L's updateReviewer Update
18 Oct 2019, 11:51thats no true .... ive seen no missed calls from you guys . dont tell me about R303 reversal , talk to me about the R203 left standing on the account ?? i left the account on Zero balance , why does it have R203 balance after your reversal ? i dont care if you dont call me back ..answer me on this page so the rest of the world can see and understand. im no longer doing this for me , its all now awareness to the rest of the people. plz answer the R203 background ??
LL
Lebohang L's update18 Oct 2019, 11:51
Reviewer Update
thats no true .... ive seen no missed calls from you guys . dont tell me about R303 reversal , talk to me about the R203 left standing on the account ?? i left the account on Zero balance , why does it have R203 balance after your reversal ? i dont care if you dont call me back ..answer me on this page so the rest of the world can see and understand. im no longer doing this for me , its all now awareness to the rest of the people. plz answer the R203 background ??