1 reviews | Active since Jun 2010
Edgar's, ******* and *****
<p>I noticed a month ago that my account has been billed R40 extra for something called mobile content. I contacted them and it took over a week to actually get any response and it was just it will be resolved. I took a look today and it's still on my bill. I want this removed and I want it refunded since it's inception as I've not received any vendor from this product. Edgar's are theives and ***** as they've done nothing. Of course it takes a minimum of 48 hours for them to do anything which has been nothing since 24 August anyway. </p>
So phoned again, was promised a manager would contact me. Nothing absolutely nothing.
So phoned again, was promised a manager would contact me. Nothing absolutely nothing.
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by our accounts department. Your query had been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Please be advised as per investigation, your query is being attended to by our accounts department. Your query had been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime.
We must apologise for the inconvenience caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,