Edgar's online shopping sucks

<p>I bought 2 pairs of jeans from Edgars online on the 18th of December 2016. I then changed my mind and decided to cancel the order on the 19th of December 2016 by calling the call centre and I spoke to a consultant who then confirmed that a request was sent to cancel the order. On the 20th of December 2016 I get an email stating that the order status has been changed to dispatched. The very same day I send an email to Edgars informing them that I've already cancelled the order. I then get an email back stating that the order cannot be cancelled as it was sent out for delivery. The courier company has attempted to deliver the item but I have rejected it and I had to write that I cancelled the order and had to sign for it. So then I get another email stating that an urgent request was sent to cancel the order and to refund me back into my Edgars account as I did purchase the items with my Edgars account. I log onto my Edgars online to view if I was refunded back into my account and to my surprise it shows that the order was delivered. I then send an email to Edgars online asking them what is going on as I have rejected delivery and I was replying back to inform me as previously stated a case was opened for urgent cancellation and for the funds to be refunded back into my Edgar's account and I have also called an they could only tell me a case was generated, reference ***/go. This is the reference that I was given on email and when I called in and spoke to Zinhle. On email also requested if the item was delivered who did except delivery and if they could possibly send me proof of delivery. It is now 6th of January 2017 and have not got any feedback or my refund back into my Edgars account. Later on in the week I got a call from Zama if I remember correctly was calling from Boardmans who asked me if I have received the online order in which I stated very kindly that I have rejected the order. She then stated that the order will be cancelled. this being after I have already called and emai and emailed to cancel order. A few days after that I got a call from another individual when I did not get the name who again also asked me if I have received the items and I can be stated that I have not received the item as I have cancel them but I need to know what is going on now. I can explain the whole ordeal to the gentleman and ask him how could the order show as delivered when I did not receive delivery and also requested it to be cancelled a day after I ordered it he then told me the reason why it's showing as order delivered is because the order number is possibly the same as my previous order but nonetheless he will send a request for it to be cancelled yet again. Now i do not know what to do as I have tried contacting the call center many time only to get the call cut by someone because I can hear the noise In the background an I have e send many emails an I have not got any feedback. Could someone please help me with this as I am a good customer an only wants whats mine, the money to be refunded back into my Edgar's account. Order number 10 ********** </p>