PD
Pamela D
1 reviews | Active since Nov 2013
03 Mar 2015, 17:30
Edgar's giving customers wrong info on cellphones
I purchased a phone at Edgar's in Claremont on the 25 February and I signed the warranty slip and was told if I had problems with the phone within 7days I should bring it to the store. Two days later the phone starts acting up and the speaker is not working and days after it starts switching itself off while I am on call even when the battery is fully charged. Now today (3 March) five days after the phone was purchased they are telling me they have to take it for assessment and in that period I remain without a phone and without my money. There is no such clause on the slip I signed. Edgar's must give back my money and I will go to a shop that won't lie to me to up sales!
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Replies (1)0
Replies (1)Edgars's replyOfficial
05 Mar 2015, 13:51Hello Miss_Preezzz,
Thank you for raising your concerns with us. Please note the phone is exchanged or refunded as per the 7 day guarantee policy. However, the phone needs to be assessed for 'out of box failure' which does not take longer than repairs. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the phone is exchanged or refunded as per the 7 day guarantee policy. However, the phone needs to be assessed for 'out of box failure' which does not take longer than repairs. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply05 Mar 2015, 13:51
Official
Hello Miss_Preezzz,
Thank you for raising your concerns with us. Please note the phone is exchanged or refunded as per the 7 day guarantee policy. However, the phone needs to be assessed for 'out of box failure' which does not take longer than repairs. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the phone is exchanged or refunded as per the 7 day guarantee policy. However, the phone needs to be assessed for 'out of box failure' which does not take longer than repairs. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
