Edgar's Club Card system does not work.

<p>To whom it may concern</p> <p> </p> <p>I hope someone can help with this instead of me being bounced back and forth between Edgar's club, Edgars, and Ster Kinekor... I have been battling to get this club card of mine working since last year January 2016 and it looks everyone is just passing the buck.</p> <p> </p> <p>When I got my card the person at the counter told me it will be activated in 24hr and I can start to use this card, which I did not mind but a few months later I try it and it did not work, the lady at the movie counter then told me I need to contact Edgars Club and activate it over the phone, which I did and the person on the other side said it will take 48hrs to be activated. So I phone the support line a few weeks later and it was still not activated, but this happen a few time I had to check, so they said they will activate it again.. by now I was getting very irritated due to someone not doing their job properly. Now I tried it again in December and still not working my Edgars Club card, so I visited Edgars Watercrest mall and they told me it was still not activated yet and was going to activate it right away, and also now something new which I was not told from the beginning an R30 once off fee to pay a Ster Kinekor.</p> <p>But the story still does not end here, Ster Kinekor has now came back to me and said there is nothing wrong with the account number, it is the card it was not linked to the account number, so I went back to Edgers at the Pavillion to try and get this resolved once and for all and one of the floor managers decided to get rid of the old club card and start a fresh one, which he was kind to phone the club number and ask to activated the new card. Which I waited for a week before I went to Ster Kinekor to try again and guess what could not pay the activation cost or use the card, I am still waiting for Ster Kinekor to get back to me, but now I have gone back to Edgars Pavillion and spoken to another floor manager, which I have told her to cancel this card and get a full refund of all the months I have been paying from last year January 2016 to current date for this Edgars club fee which I have not used once due to the card has not work from day one and also confirmation that it has been cancelled and a full refund too.</p> <p> </p> <p>Please, then can someone sort out this issue between Edgars club system and Ster Kinekor, because I think going forward there are going to be other people who have similar problems like I had too.</p> <p> </p> <p> </p> <p> </p> <p>Thank you.</p> <p> </p> <p>Email from Ster Kinekor..........................................</p> <p>From: Waterc Cinema</p> <p>Sent: 09 January 2017 10:49 AM</p> <p>To: ********** ********** <p>Subject: FW: 042842 - SKT Desk - Request Closed</p> <p> </p> <p> </p> <p> </p> <p>Hi</p> <p> </p> <p>David</p> <p> </p> <p>Please see below</p> <p> </p> <p> </p> <p> </p> <p>Thanks</p> <p> </p> <p>Rajen</p> <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <p>Sent: 09 January 2017 10:38 AM</p> <p>To: Waterc Cinema ********** <p>Subject: 042842 - SKT Desk - Request Closed</p> <p> </p> <p> </p> <p> </p> <p>Dear #REPORINGUSER#</p> <p> </p> <p>Reference 042842 is Closed.</p> <p> </p> <p>Original Description:</p> <p>--------------------</p> <p>please help as customers card is not working card no ********** ********** 88 mr david groenewald customer as be to us 100 time now and no can help me sort this out please can all sort out</p> <p> </p> <p> </p> <p>Summary of Solution:</p> <p>--------------------</p> <p>i just tested now buying a ticket and it worked. customers needed to tell edgars to link card with account. it can be active but if not linked to account it wont work ------- Status set to Closed</p> <p> </p> <p> </p> <p>Solved By: Helpdesk</p> <p>Updated By: Mulisa Tshikhovhokhovho</p> <p> </p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Sterkinekor IT Desk Team</p> <p> </p> <p> </p> <p>NB: PLEASE ENSURE THAT ALL CORRESPONDENCE TO THIS EMAIL IS SENT WITH THE REFERENCE 042842 IN THE SUBJECT LINE OF THE MESSAGE.</p>