Edgar's and good customer service miles apart

I've had the worst shopping experience at The Glen Edgar's once again, the till operator didn't greet us she just motioned with her head that it was okay to proceed to her till point, whilst serving us she made no interaction as she was too busy chatting to her friend behind the jewelry counter, she double scanned 2 of my items in 2 separate instances because instead of concentrating on me the customer she's too busy chatting, the second time she needed a void we waited a good 5 minutes for her to get ahold of a supervisor, she then wanted to redo our transaction on another till, I refused as I had had enough and requested to see the manager on duty. Andiswa then blatantly **** saying there was no manager on duty, I know this because when I left the store I phoned and spoke to the customer service manager, strange. And to make matters even worse Andiswa had left a tag on an item I had purchased again cz she is too busy with her colleagues when a customer is in front of her, so I had to deal with the embarrassment of the EAS pedestal beeping like I was some shoplifter! Surely in this economic climate Edgar's cannot afford someone of this poor calibre be apart of their team.