EDCP ***148

I'm an very disappointed in Edgar's, I picked up on my statement airtime fee is being deducted, called Edgar's on the 2 November to enquire this as its been ongoing for longer than 1year now. They logged a cancellation and refund said someone will call me within 48 hours, to date I call them almost everyday all the consultant keeps saying is that its pending it takes 48 hours.

When I spoke to Pumla or something like that this morning same lady I spoke to on Friday she does not give me a chance to speak all she keeps saying is its pending I need a manager to urgently listen to my calls and deal this as urgent . It is extremely bad customer service for 10days later all the agents keeps saying is its pending. Why do you have a SLA when business is not adhering to it?

Your CancelProduct call has been logged. Ref: EDCP-181 ********** 147