EDCON,EDGARS, RCS- NO Customer Service

I tried closing my account at Edgars Mall@Reds 3 weeks ago. Lady at the cashiers instore was most helpfull- NO client/customer services division anymore??. She called headoffice in Cape Town where i spoke to a person that should not work with clients- Nani- not helpfull and offered very little info on process to close account. generally unfriendly and stated it will take 36 work days to close account, although account was paid upfront. She said i will receive account closure sms in 48 hours- needless to say i am still waiting for that. Next up i called a *** number for RCS who apparently took over, on 27/10/2020 spoke to Linda who said account is closed and i will receive an sms in 48 hours. Again i am STILL WAITING on EDCON/RCS to confirm. I requested an email confirming account is closed but was told it is not possible and not procedure. No wonder people does not want to do business with Edcon as there is NO client service and too many people lazing around in stores and headoffices doing nothing. A confirmation of account closure would be nice as i also received a statement from RCS on another emailaccount(not my email on record for statement receipts) reflecting a 12 month interest bearing account in my name which i did not apply for. I sent a few emails requesting that the specific email account NOT be used as it is a work email and not private. PLEASE HELP.