EDCON - USELESS CUSTOMER / FINANCIAL SERVICE

Edcon Financial Services is quick to ask for money on overdue accounts but useless to update a customers Itc profile. I settled my account on the 13th November 2019 and today is the 12th December 2019 and nothing has been done. Kudus to RCS and Bayport for updating my profile within seven days of receiving the settlement. Is there anyone reliable working at Edcon Customer Service or Finance that actually cares about the credit wellness of consumers. Im lost for words after talking to over 20 agents who did not give a damn. I guess my family and I will be walking from JHB TO CPT this Christmas.