1 reviews | Active since Mar 2009
Edcon Saves Money By Not sending statements
I have and account with Edgars for Almost 20 Years. I haven't received statements for the pass 4 Months. Every month I have to go to an Edgar's store and complaint cos the Edcon Call centre does not care when you call them. The managers are always busy and the staff always say we will send statements Noting Happens. I am a registered Edgars Club Member but do not receive magazines. So I pay Edcon for nothing. There service is the worst, The managers are always Busy. When I go to the store, the store staff have to call these rude people with attitude in the call centre. According to the Law, It is my right to receive statements and If I don't pay or pay less you are very quick to call me. To date No manager has called me back.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded the concerns you have raised with us regarding not receiving your account statement to the accounts department to look into and assist with.
The reference is as follows: ***/GO
We have also forwarded your query regarding not receiving your voucher to retrieve your club magazine to the club department, as club magazines are no longer posted but collected in store with an sms voucher.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded the concerns you have raised with us regarding not receiving your account statement to the accounts department to look into and assist with.
The reference is as follows: ***/GO
We have also forwarded your query regarding not receiving your voucher to retrieve your club magazine to the club department, as club magazines are no longer posted but collected in store with an sms voucher.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***