Edcon & RMCS BILLING FOR SERVICES NOT SUBSCRIBED

On checking the account I found that I had been charged for 19.80 for Mobile Content.<br> I never subscribed to this service and neither have I ever purchased any cellphone service or accesory from Edgars.<br> <br> On 17/03 I went in person to Edgars and finally spoke to a very helpful person who said that there had been many such complaints.<br> She then called RMCS, which I discovered is the company to which Edcon/Edgars have outsourced their billing to.<br> <br> A complaint was logged (Ref ***), and I was informed that I would get a response within 24 hours.<br> On the same day I also sent a complaint to [Email Removed] They stipulate that I will get a response in 48 hours.<br> <br> After 5 days neither Edgars or RMCS have responded.<br> <br> Today, 22/03, I went into Edgars to see what progress had been made.<br> The response from RMCS, \ We tried to call you but there was no response so we closed the complaint.and refund has not been processed.\"<br> Note: I have no missed call on my phone!<br> A \"new\" complaint has been logged with RMCS for which I received two references, REF ***. ***-***<br> <br> Hopefully,they will refund me and all the many other customers likewise impacted.<br> <br> "