Edcon - pathetic service

I have been trying to get a settlement on my edgars account but its impossible for someone to call me back. I was put on hold for 6 minutes just to get a settlement amount and for nothing. Call edcon on ********** 000 and they keep giving me all these unnecessary voice prompts. I just want to pay the account and close it. I have been charged for these monthly store books which i did not request for and its being added to my account balance. People at the store dont know what to do and keep giving you the run around. Call this number and call that number but no one wants to assist. I know i will receive and email by tomorrow morning for laying a complaint on hello peter and its the only way to get anything done.