EDCON PAID UP LETTER

I have been in contact with the people at edgars on 3 different occasions to try and get a paid up letter. They keep promising me that they will escalate and send it to me within 2 days. But this has been a lie. Such a disgrace from a major company like Edcon. Don't even know what to do anymore as this account which has been FULLY paid up is hindering me from doing important things!!! So frustrating. Edcon debt review department? What is that? Does it even exist?? I just want Edcon to close my account, contact SSDA and inform them that I have paid,send information to ITC so update my credit profile, forward a paid up letter to me. Edgars mall of Africa, Cape gate and tygervalley poor service!!! Please just assist me and we can go on with our lives!! Email paid up letter to **********