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Felicia B
1 reviews | Active since Apr 2018
17 Apr 2018, 10:38
Edcon Mobile Service query
Good day, I find it very frustrating to phone in for EDCON for a mobile content subscription that I never gave permission to be deducted from my Edgars account. I have been phoning them to refund and to cancel the service asap but no,.... bad bad service I want them to contact me asap and refund the money this has been deducted now for more than 2 years.........And now I am currently still on the phone line for almost 30 min holding for them to assist me
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Edgars's replyOfficial
17 Apr 2018, 11:32Thank you for making contact with us .We must apologise for the frustrations and inconvenience caused to you regarding the mobile content that is going off your account .By copy of your mail we will escalate this matter to our third parties RMCS for urgent assistance with the reversals since the product has been cancelled on the 16/4/2018.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply17 Apr 2018, 11:32
Official
Thank you for making contact with us .We must apologise for the frustrations and inconvenience caused to you regarding the mobile content that is going off your account .By copy of your mail we will escalate this matter to our third parties RMCS for urgent assistance with the reversals since the product has been cancelled on the 16/4/2018.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
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Felicia B's updateReviewer Update
17 Apr 2018, 14:20Good day, I could only cancel it yesterday I want my money refunded from the start when it was deducted as I never gave my permission for any deductions from that company.
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Felicia B's update17 Apr 2018, 14:20
Reviewer Update
Good day, I could only cancel it yesterday I want my money refunded from the start when it was deducted as I never gave my permission for any deductions from that company.