DH
Darry H
1 reviews | Active since Sept 2015
15 Nov 2015, 18:23
Edcon is letting down a loyal customer
Hello CEO of Edcon,<br> <br> Are you aware that I have attempted to reach both Belinda Ackerman as well as your direct PA, however, nobody gets back to me. Not even to tell me to get lost. Instead, they just ignore my emails and telephone calls. I am extremely irate and upset about this. I thought your shares weren't doing too well - so shouldn't you be bending over to help your customers rather? I do NOT want a call-centre agent to call me, nor do I want a team leader to call me. I would like to respectfully request that either you or your HEAD of Customer Service calls me instead. I am not very impressed! 18 years a customer of yours, and this is how you treat me???
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Edgars's replyOfficial
17 Nov 2015, 13:08Hello darryjoburg,
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Customer are the life blood of this organisation and it is our daily mandate to render excellent service and attend to their queries.
We sincerely apologise for the delayed feedback. However, we are pleased Buntu and Belinda contacted you. Should you require any further assistance, please do not hesitate to contact us on the below number.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Customer are the life blood of this organisation and it is our daily mandate to render excellent service and attend to their queries.
We sincerely apologise for the delayed feedback. However, we are pleased Buntu and Belinda contacted you. Should you require any further assistance, please do not hesitate to contact us on the below number.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Edgars's reply17 Nov 2015, 13:08
Official
Hello darryjoburg,
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Customer are the life blood of this organisation and it is our daily mandate to render excellent service and attend to their queries.
We sincerely apologise for the delayed feedback. However, we are pleased Buntu and Belinda contacted you. Should you require any further assistance, please do not hesitate to contact us on the below number.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Customer are the life blood of this organisation and it is our daily mandate to render excellent service and attend to their queries.
We sincerely apologise for the delayed feedback. However, we are pleased Buntu and Belinda contacted you. Should you require any further assistance, please do not hesitate to contact us on the below number.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***