Edcon incompetence

On Friday 8 September 2017 I settled my account IN FULL at your Liberty mall store, Pietermaritzburg.

At that stage, I have not used my account for 2 years after settling it in full. However, to my absolute frustration and disgust, I found out I was handed over for R300, and was now blacklisted due to some outstanding fees - nil communication received regarding this.

I was assisted in store to close my account, was telephonically put in contact with Edcon offices, who ensured me my account is now, once again, paid up and the account closed.

I was promised a letter within 48hrs stating the above. I was also promised proof of communication to ITC regarding the paid up account, and removal of the blacklisting.

Sadly, it is now 11 DAYS later, and STILL NO LETTER. I also phoned your self service nr, and lo and behold, the account is still OPEN, and true as bananas, I once again owe ANOTHER R1.66 - for what? And why, if the account was closed???

I need this account closed, proof thereof send to me and proof of paid up account send to ITC.