edcon group harasses me even when I pay regularly

The edcon group constantly harasses me to make payments even though I pay every single month although since i am a student I can only afford to pay R200 a month and I have explained that to the people who contacted me yet they send me letters and phone me and they have escalated the matter to their lawyers even though we had an agreement and I pay every single month and I havnt taken anything on my account for almost the entire year yet my balance doesnt seem to be coming down because of the enormous amount of \interest""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838322;768970;7;2;0;1;0;0;2;15/11/02 13:35;460;NULL;15/11/02 7:48;15/11/02 5:55;Lies and poor customer service;8,61E+12;;***;I called in to the Vaal Hotel around 10 days ago and asked how many rooms were available as I could only make my booking after the 25th. I was looking at the weekend starting the 13th of November and I was told not to worry there are more than 30 rooms available and I can call on the 25th to book (at no point did the person I spoke to give any indication that you might be fully booked). I then called back on the 26th to make the booking and was told that you are fully booked. I wanted to reserve something the first time I called but was lead to believe that there is no chance you will be fully booked. I then emailed your head office and no one has responded, I called the Hotel directly again and I was promised a call back which I am still waiting for! I was deceived and treated poorly. I now have no accommodation all thanks to poor customer care ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909371;353;5;2;0;0;0;0;2;15/11/04 12:06;460;NULL;15/11/03 6:21;15/11/03 4:26;Debit order wrong!;ID ***;DPP;***;Good day <br> <br> I had numerous complaints since going over to DPP from Multichoice and still I have issues!! Ref nr [#***]<br> As agreed my monthly instalment should be R849.00 and a debit order of R1482.10 was debited from my account!!<br> Even though I paid R200.00 on my box office account which I still can use.<br> This is really bad customer service as nobody has contacted me as yet regarding this issue and I've been phoning DSTV since Sunday.<br> Please contact me on <br> <br> Jana De Meyer<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;915173;688279;14;2;0;1;0;0;2;15/11/09 13:48;460;NULL;15/11/03 0:00;15/11/08 6:08;Bad Customer Service;;Caroline and Ivy;***;I'm Brenda Mokoatedi and have cell phone contract with them for about 11 months and it has been having a problem of switching itself off for the past 3 months, I took it to them and store manager said I should take it to vodacom store for repair as they are selling them for vodacom and I did but it still came came back with the same problem after 2 weeks off being in repair. I returned to them again but store manager was not around and my sales assistant (Ivy) refered me to assistant store manager (Caroline) she said I must not que but go straight to but I respected others and waited for my turn but I stayed there for an hour till I went to Caroline and I said how long must I wait for help and their service it **** and she rep**** \ you are ******** and your having bad attitude which she can't tolerate\"" and Ivy concured with her buy saying Im wrong I should just waited for my turn and Caroline said she cant help me i should come back when store manager is back.When I ask when will he be back they all said they don't know. My account has no arreares and I'm paying insurance but they are not treating me respect as their customer."""