MV
Mapaseka V
1 reviews | Active since Aug 2010
18 Jan 2016, 10:25
Edcon gift vouchers through Multiply not delivered
I bought the following vouchers and still have not received the SMS's.<br> <br> 14 Dec 2015: R1,500 Order 147196<br> 22 Dec 2015: R1,000 Order 149471<br> 28 Dec 2015: R1,000 Order 150452<br> 28 Dec 2015: R1,500 Order 150453<br> <br> The terms and conditions state that the SMS would be sent within 3 working days and it has been a month since the purchase on 14 Dec 2015.<br> <br> Please send the SMS's urgently.<br> <br> I called Edgars on 13 Jan 2016 but the call was so long I ran out of R50 airtime. I did not receive a reference number and I am not willing to spend anymore money to claim thousands of rands already paid.<br>
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Replies (2)
Edgars's replyOfficial
20 Jan 2016, 10:23Hello Botho,
Our attempts to contact you today at 10:11 AM have been unsuccessful. We must apologise for the non-receipt of your sms voucher codes, please be advised as per investigations , you have received all sms voucher codes.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:11 AM have been unsuccessful. We must apologise for the non-receipt of your sms voucher codes, please be advised as per investigations , you have received all sms voucher codes.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply20 Jan 2016, 10:23
Official
Hello Botho,
Our attempts to contact you today at 10:11 AM have been unsuccessful. We must apologise for the non-receipt of your sms voucher codes, please be advised as per investigations , you have received all sms voucher codes.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:11 AM have been unsuccessful. We must apologise for the non-receipt of your sms voucher codes, please be advised as per investigations , you have received all sms voucher codes.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
MV
Mapaseka V's updateReviewer Update
06 Mar 2017, 12:04Momentum resent the vouchers.
MV
Mapaseka V's update06 Mar 2017, 12:04
Reviewer Update
Momentum resent the vouchers.