1 reviews | Active since Sept 2016

21 Sept 2016, 12:44

EDCON for CON ARTIST

<p>Im gonna write this as slowly a sI can, hopefully you will understand me this time...</p> <p>here it goes... I cant keep calling and emailing you guys to have my account unblocked... Its funny because it didnt take you this long to block it... Ive been sending you the documents you requested since beginning of September and was told to wait 7 days... its a freaken 21 days in the month and im still counting and waiting... I dont understand your numeral s****s...</p> <p>Sort it out as I am slowly getting frustrated... hope to hear from you soon...</p> <p>You should also train your staff because if the lady that opened the account for me had done things the right way the first time then we wouldnt be in this mess... Pay your employees well so they can do a better job at customer service!!!!</p> <p>oh.. and dont send me sms advising that you've been tryna call me when you dont even have my number!!!!!!!!!!!!!!!</p>

0
Replies (1)
Edgars
Edgars's reply22 Sept 2016, 09:40
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the block code on your account.

Kindly note the application was captured correctly on the system, the account is blocked due to an audit based on the information you have provided to us.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,