1 reviews | Active since Jan 2017
Edcon - Edgars - Really!
<p>I wish to complain about the service I have been getting from Edcon - Edgars branches. I have been receiving sms about outstanding payment due to keep my positive credit rating and I have phoned them twice now to ask them to please send me an updated statement as I would like to see how much is owing. The person I spoke to at the Call Centre took my email address and informed me that I would be sent a statement as I just wanted clarification. To date I am still waiting for a statement and I get sent another sms this morning informing me that payment needs to be made today. Really! How many times do we need to ask for something before it is sent to us. I am really disappointed and feel that I should close this account</p>
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly be advised that you are registered to receive statements via e-mail and it was captured incorrectly (***) and now we have changed it to ***.
We have also e-mailed you the latest account statement (January 2017) on your e-mail address.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly be advised that you are registered to receive statements via e-mail and it was captured incorrectly (***) and now we have changed it to ***.
We have also e-mailed you the latest account statement (January 2017) on your e-mail address.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly be advised that you are registered to receive statements via e-mail and it was captured incorrectly (***) and now we have changed it to ***.
We have also e-mailed you the latest account statement (January 2017) on your e-mail address.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Kindly be advised that you are registered to receive statements via e-mail and it was captured incorrectly (***) and now we have changed it to ***.
We have also e-mailed you the latest account statement (January 2017) on your e-mail address.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,