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Cherylene C
1 reviews | Active since Feb 2016
16 May 2019, 16:55
Edcon Edgars, mobile content billing
Good afternoon,
I have been billed for an additional mobile content on my account since 2017 to which I did not give consent for in the first place. I contacted Edcon, and they opened a case to which a refund has been raised. They emailed me back after 5 days saying that a refund was not granted. I am extremely upset because I did not give consent to this service nor did I use this service during the time it was activated. This is ***** and I will take them up as I have legal cover. I want a refund- please help me.
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Edgars's replyOfficial
16 May 2019, 18:13Dear Cherylene,
In response to the above communication: As per our records final feedback was communicated to you by our 3rd party company RMCS.
The team confirmed that you took up the Mobile content product .
Refund has been declined.
Your Enrolled Date was on : 26th of July 2017 @ 3:48PM On Cellphone number : *** via Mobile Marketing.
In order to verify if the above information is accurate - kindly contact your service provider for confirmation.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
In response to the above communication: As per our records final feedback was communicated to you by our 3rd party company RMCS.
The team confirmed that you took up the Mobile content product .
Refund has been declined.
Your Enrolled Date was on : 26th of July 2017 @ 3:48PM On Cellphone number : *** via Mobile Marketing.
In order to verify if the above information is accurate - kindly contact your service provider for confirmation.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply16 May 2019, 18:13
Official
Dear Cherylene,
In response to the above communication: As per our records final feedback was communicated to you by our 3rd party company RMCS.
The team confirmed that you took up the Mobile content product .
Refund has been declined.
Your Enrolled Date was on : 26th of July 2017 @ 3:48PM On Cellphone number : *** via Mobile Marketing.
In order to verify if the above information is accurate - kindly contact your service provider for confirmation.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
In response to the above communication: As per our records final feedback was communicated to you by our 3rd party company RMCS.
The team confirmed that you took up the Mobile content product .
Refund has been declined.
Your Enrolled Date was on : 26th of July 2017 @ 3:48PM On Cellphone number : *** via Mobile Marketing.
In order to verify if the above information is accurate - kindly contact your service provider for confirmation.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,