MA
Marildia A

1 reviews | Active since Oct 2015

20 Mar 2018, 12:04

Edcon Collection agents are RUDE!!!!

This morning a lady at the Edgars call center contacted and harassed my mother at 06:45 am looking for me. My mother advised me that this lady was so rude to her on the phone, because I wasn't available to take the call. the problem is - when you call people so early in the morning, they may be busy getting ready for the day. Maybe even brushing their teeth. This is no excuse for these agants to be rude to people who are not direct customers of Edcon group.

I have been receiving calls from the collection call center of Edgars ********** since before 7am in the morning. When I try to call back, the number is not available. When I try to call the Edgars customer contact number, the automated voice recording tells me to retry during business hours.

my question is how is it okay for the call center agents to call you before 7am in the mornings (when most people are either still sleeping or getting ready for work), but you cant reach them back until business hours??

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Replies (1)
Edgars
Edgars's reply20 Mar 2018, 17:02
Official

Thank you for bringing this matter to our attention .We are sorry for the frustrations caused to you.

We will follow up with our collections team to ensure that our service is professional at all times.

Kind regards

The Edgar's Customer Experience Team