Edcon call centre agents unprofessional

After uploading for a acc with Edgars edcon yesterday morning all day it's been pending , yesterday after 4pm I asked for assistance at an Edgars branch and one of the cashier's called the call centre , the person who assisted us said that feedback will be provided in15 mins this was yesterday , today still no sms with the status of the account it's been pending , went back to Edgars and the cashier called again , and once again the call centre agent said that feedback will be given in 15 mins to date no feedback , can you please speed up the process this is very unprofessional especially for the fact that I had an edcon acc with jets and when I app**** for the account I received feedback almost immediately when applying at southgate branch , this is very upsetting and I feel that the call agent don't care , they need to be audited because what exactly do they do all day all they do is answer the phone and all that they can say is 15 mins , I thought that doing an online application would be easier this has to be the most delayed unprofessional service ever