TP
Theresia P

1 reviews | Active since Dec 2010

22 Sept 2015, 16:54

Edcon Bothering me while shopping

On the 09th of September, I went shopping at Edgars, Menlyn Park. While I was walking around two men with black trousers and white collar shirts with yellow Edcon sticker approached me and asked if I have an Edgars account, I rep**** yes. They told me that they will have to check on my account to see if i qualify for the 75% discount. I told them I do because it states on the tags, they kept on insisting that we check because not all card members qualify. So I went with them to the counter, they swiped my card.The guy said so he sees that I am part of the club, I said yes, I asked whats this about, he then started to talk about funeral policy and hospital plans. I requested my card back, and he refused, I asked again in a furious voice so then he gave the card to me. I wasn't finished shopping and still wanted to look around but they made me so mad that I just bought the items in the trolley. This is harassment from Edgars, if they cant sell the stuff over the phone the haunt you in the shopping store. I phoned Edgars *** to report this harassment, I spoke to Rene and she took my number and said Bernard will phone me back. I havent heard anything till today

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Replies (1)
Edgars
Edgars's reply23 Sept 2015, 13:35
Official
Hello Trishpre,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused, as we always want you have a wonderful shopping experience.

Kindly be advised that the concerns you have raised with us have been logged and forwarded to the stores management to look into and address with staff.

The reference for your query is as follows: ***/GO

Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.

Kind regards,
Edcon customer experience team
***

Best regards,