PZ
Pamela Z
1 reviews | Active since Jul 2017
18 Jul 2017, 06:53
Edcon are ******
<p>Hi team</p> <p>I have a cellphone insurance with edgars since i have an account with them , apparently i have submitted all documents that state i have lost my cellphones (2) . The claims were approved 3 weeks back with via hollard(finrite) who work hand in hand with edcon now edcon is delaying the process for the past 3 weeks they kept on saying claim invalid on their system while with finrite it says approved i have been in and out of the store edgars connect with no help they keep on telling me the same thing of invalid . Iam so angry because iam paying my account every month and this is the thanks i get from them ? I want them to remove that invalid status from my claim </p>
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
18 Jul 2017, 09:47We have escalated the complaint to the Edgars connect Bridge city management to address with regards to the cell insurance claim query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply18 Jul 2017, 09:47
Official
We have escalated the complaint to the Edgars connect Bridge city management to address with regards to the cell insurance claim query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
18 Jul 2017, 09:47We have escalated the complaint to the Edgars connect Bridge city management to address with regards to the cell insurance claim query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply18 Jul 2017, 09:47
Official
We have escalated the complaint to the Edgars connect Bridge city management to address with regards to the cell insurance claim query. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
PZ
Pamela Z's updateReviewer Update
18 Jul 2017, 12:26This is Bull**** excuse the language i cannot wait that long 48 is long without a phone it's been 3 weeks already so i cannot take that nonsense i know edcon companies are ****** and what is the storemanagement has to with this i want my phone today
PZ
Pamela Z's update18 Jul 2017, 12:26
Reviewer Update
This is Bull**** excuse the language i cannot wait that long 48 is long without a phone it's been 3 weeks already so i cannot take that nonsense i know edcon companies are ****** and what is the storemanagement has to with this i want my phone today