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Melissa D

1 reviews | Active since Mar 2018

02 Apr 2018, 21:03

Edcon accounts department

I have paid my Edgars account up in 2017 September however I been struggling to get a Paid Up Letter,, I have contacted Edcon Accounts, Customer service and been at the store myself and no help whatsoever.. I have spoken to the manager of edcon accounts department I was promise this matter would be resolved however every time I phone it's a different story.. I have sent all documents regarding this issue I have been patient long enough but it doesn't not seem that I will receive a Paid Up Letter as no one wants to help thus I had to get myself a lawyer as this is affecting my credit profile I just feel that I cannot be treated this way when I paid my account up .this is not fair and I need a response on this matter or else I will take legal action..

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Replies (2)
Edgars
Edgars's reply03 Apr 2018, 17:11
Official

In response to your recent enquiry, please note that we are unable to provide you with paid up letter at this stage as your account still has a balance. However, we have forwarded request to the relevant department to confirm if account was settled at a discount. We will update you accordingly once feedback is received.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

MD
Melissa D's update03 Apr 2018, 21:02
Reviewer Update
Balance is not my problem as per VVM I was only suppose to pay 5200 to settle my account which I did now I'm told by VVM my account has been paid up and an email was sent to edcon accounts department for paid up letter, I then contacted Edcon accounts department I spoke to a Manager Tebogo nwgenya and he advise it would take 7 days for the paid up letter,, I have the recordings of this between me and VVM as well as me and the edcon accounts manager Tebogo nwgenya.. This is the reason why im so frustrating because everytime I use my time to sort this issue it's always a different story, yes I could have paid the balance payment but for the fact that the service I been received it's not what I could ever imagine,, one person says this and the next person says something. . I have been told for months you guys are looking into the problem and you have to speak to VVM first. Please can someone please just help me I beg I want to get this sorted out like I said it's reflecting badly on me.. I would appreciate it if someone could contact me ASAP.. Thank you