Edagrs (Worst customer care) No feedback or corrective Action

I am very disappointed in Edgars. A company called RMCS is re charging my cellphone with a certain amount of airtime each month. (Still seeking prove) This could not be seen on some stages on my statement ? After a struggle and one of the Managers (Rustenburg-Mall Edgars) calling me a lier the other Manager contacted Customer Care, it was confirmed that RMCS is in fact recharging my cell phone number with airtime? I tried to make contact with RMCS. The phone only rings. I have been listed after I tried numerous time to get assistance by Edgars Waterfall Mall. Why do i need to pay for a product i am not receiving. I contacted Vodacom were a Consultant could not see such a clame on the system. To whom is this airtime going? So far i see this as *****. I opened a account with Edgars not RMCS. Managers at Waterall Mall Branch was unhelpful and very irritated. The Branch mentioned ebove says it's not their problem why Head office or Customer's care don't anwer or takes a very long time to go trough and could not assist me . No effort at all was made further only insults . According to me it's better for Edgars handing over customers and permanently close their account that assisting them and to investigate what the root cause may be. How is it possible to be up to date with my account and then not to pay wich i did, their had to be a problem Edgars? Why wasn't anyone attending to my mails or vissits to the branch and pleads this few month? It's pathetic to think I am trying to rectify the case and Edgars Staff are the ones holding me down. Is it maybe due to the fact that you are guilty in this case? Due to the lack of Managers s****s, People s****s and operating systems, now I am the one with a bad record due to Edgards-my account permanently closed and have been listed.