Duplicate payment and STILL awaiting refund

On Sunday 24/01/2016 I purchased items to the value of R480.35 at Edgars Fourways by swiping my FNB credit card. After putting the transaction through, the cashier informed me that the slip indicates that the EFT system is offline, yet I immediately received my FNB notification that the payment went through. The cashier proceeded to phone finance, and after 10 minutes informed me that they are struggling to trace the payment and that she will have to put the payment through again. I was hesitant as that would mean that I will be paying twice for the same items. And guess what, the 2nd time the payment went through FNB again. The cashier simply informed me that if the one payment is not reversed/refunded I need to return to the store on Monday. As I'm pregnant, that is a huge inconvenience. <br> On Monday I contacted the accounts/finance dept at Edgars, and a Kabelo informed me that the refund/reversals occur within 48 hours. But that he will phone FNB. AND GUESS WHAT - today is now 3 days later AND STILL NO REVERSAL/REFUND. Is Edgars unable to reconcile their system to payments that cleared the bank? <br> Ref #: EDO*** (\EFT offline")<br> Ref #: EDO*** (\""successful\"")<br> """