RD
Rene D
1 reviews | Active since Apr 2011
18 Aug 2015, 20:55
Duplicate invoice not reversed as promised
Purchased goods for R959,85 on 17 June 2015. <br> Upon receiving my statement I noticed that it had been duplicated<br> Contacted their accounts dept on 13 July and received an email back from Ntombi confirming that it was an error on their side and that it would be reversed.<br> Upon receiving my statement for August I note that the entry has not been reversed.<br> Contacted Ntombi again but now there is no response forthcoming from her.<br> In the meantime I am now paying interest on a purchase I never made.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
20 Aug 2015, 17:06Hello Redy123,
Thank you for raising your concerns with us. Please note the amount debited was reversed back into your account. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the amount debited was reversed back into your account. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Aug 2015, 17:06
Official
Hello Redy123,
Thank you for raising your concerns with us. Please note the amount debited was reversed back into your account. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the amount debited was reversed back into your account. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***