vM
vijay M
1 reviews | Active since May 2010
28 Jan 2015, 15:57
Dune Shoe requested which was on sale
hi guys, i was there this weekend at edgards sandton and found a pair of Dune shoe on sale for 499/-, which i wanted to buy but he couldn't find another shoe from the box, so i requested the guy to pls find it for me and call me back i will come and collect which he failed to do that... This is the second instance from one year with edgers. i am really thinking of closing my account doesn't suggest to anyone who is interested to buy at Edgars..<br> i am really disappointed with customer support from you guys.... <br> why the hell you guys don't give your 100 support to customers...
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Edgars's replyOfficial
29 Jan 2015, 17:26Hello mucharla,
Thank you for raising your apprehensions with us. As per our telephonic discussion kindly note you did not specify the kind of shoe you want for the Dune brand. Please be advised this query was referred to our fashion hotline team at the store and they will contact you to confirm the shoe you want. We apologise for the overall experience, and the store manager was notified of this query.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. As per our telephonic discussion kindly note you did not specify the kind of shoe you want for the Dune brand. Please be advised this query was referred to our fashion hotline team at the store and they will contact you to confirm the shoe you want. We apologise for the overall experience, and the store manager was notified of this query.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply29 Jan 2015, 17:26
Official
Hello mucharla,
Thank you for raising your apprehensions with us. As per our telephonic discussion kindly note you did not specify the kind of shoe you want for the Dune brand. Please be advised this query was referred to our fashion hotline team at the store and they will contact you to confirm the shoe you want. We apologise for the overall experience, and the store manager was notified of this query.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. As per our telephonic discussion kindly note you did not specify the kind of shoe you want for the Dune brand. Please be advised this query was referred to our fashion hotline team at the store and they will contact you to confirm the shoe you want. We apologise for the overall experience, and the store manager was notified of this query.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***