NN
Noluthando N
1 reviews | Active since Oct 2012
05 Jan 2016, 16:49
dumb,rude and nasty attitude
Went to this damn store to exchange I didn't have the slip as I get to the cashier Nosipho says there's no way she is going to change for them even thou the items still have tage attached and haven't been worn.Then she calls Joe who looks like his high on nyaope and tells me I should remeber when I bought it and he looks dumb and stupid and he looks like he doesn't even know what's day it is today and he expect me to rember things I bought weeks ago and I buy every week from that ****en store and I'm treated like a ***** I'm ****en angry I want to exchange its not my fault I lost the slip I had a ****ing to prepare for couldn't care jack about a ****en slip
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Edgars's replyOfficial
07 Jan 2016, 09:54Hello noltee,
We must sincerely apologise for the overall experience.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Please note our policy forbids a refund or exchange without the original proof of purchase. The discretion for a gift card and an exchange lies with the store manager.
We apologise for the overall experience
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Please note our policy forbids a refund or exchange without the original proof of purchase. The discretion for a gift card and an exchange lies with the store manager.
We apologise for the overall experience
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply07 Jan 2016, 09:54
Official
Hello noltee,
We must sincerely apologise for the overall experience.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Please note our policy forbids a refund or exchange without the original proof of purchase. The discretion for a gift card and an exchange lies with the store manager.
We apologise for the overall experience
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is within 30 days.
Please note our policy forbids a refund or exchange without the original proof of purchase. The discretion for a gift card and an exchange lies with the store manager.
We apologise for the overall experience
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***