DRY MASCARA 'BENEFIT THEY'RE REAL' RECEIVED ORDER NR: ***

A week later and up until now no one has collected the mascara or replaced it. They called me only to ask if someone collected it and no one did. Poor customer service. Dont buy online on Red square's website because they sell damaged goods

Damaged goods purchased from Red square online and after 2 months they havent resolved the matter!!! DRY MASCARA 'BENEFIT THEY'RE REAL' RECEIVED ORDER NR: ********** 59 I bought 'BENEFIT THEY'RE REAL' mascara for almost R300.00 from Red square online and they delivered it on the 1st of September 2017. I called the call centre on 0 ********** 89 on Saturday the 2nd to inform them that I received the mascara and that it is dry and I get the feeling that is old. Which is totally unacceptable for a mascara from a reputable company as Benefit. You can check the recordings of the call centre that morning at 8:30 on the 2nd of September 2017 as I called and the agent promised me that he logged the fault and he will call me back regarding this. no one contacted me or called me back. After numerous emails and telephone calls you sent the courier to collect the old mascara on October 5,2017 and up until now (another month later) you keep on telling me that the online team will contact me and send the mascara but no one has contacted me yet to resolve the matter. According to the consumer protection act damaged goods that were purchased must be replaced within a certain time period and red square is way passed this time frame. Someone needs to contact me to resolve this matter urgently as I will post daily on your social media pages as well as hellopeter and I WILL REPORT IT TO THE CONSUMER PROTECTOR