Dreadful customer service

Absolutely HORRIFIC service!!! For a company that is in financial trouble you should be more helpful to your clients, instead of putting the phone down in their ear multiple times!!!

Your online site is defective and I have struggled for 2 days to link my Thank you card to access my mother's account online, to no avail!! To reset my password I had to wait 24hours for the link via email, just to get a message that it has already expired. After calling 3 branches, none were helpful, all were rude and 2 operators hung up after letting me hold for an extended time. As a customer that wants to pay an account I a baffled that you are making it near impossible to do so.

Best solution is just to close down the account and rather spend my money elsewhere to support a company that is interested in better customer service.