Double payment issue, waiting for weeks.
<p>On the 23rd March 2016 I purchased Dior perfume from your Woodlands store for my wife’s birthday. When I received my credit card statement I was shocked to see that the payment had gone through twice. I assumed this was a technical error and would be corrected soon after. Nothing has happened thus far and I would like the issue to be corrected. I still have all the relevant slips and statement. The Customer Service told me to personally go into the shop which I did, I gave them all the relevant slips and bank statements but I'm still waiting. This is totally unacceptable.</p>
Thank you for making contact with us and for reporting your service experience at our Edgars Woodlands store.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that all concerns raised regarding your refund will be addressed with the stores management team.
Feedback confirming our findings will be communicated to you within the next 48 working hours.
Please find below reference number for this query:***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us and for reporting your service experience at our Edgars Woodlands store.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that all concerns raised regarding your refund will be addressed with the stores management team.
Feedback confirming our findings will be communicated to you within the next 48 working hours.
Please find below reference number for this query:***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***