Double payment

Item: Edgars
Rating: 2
Author: Lindelwa M

Last week i went to the buy a pair of sandals for my son, then I swipe, but the payment didn't go through, so they say. I told them the R300 has been taken from my account but no they had to do it again now i payed R600 for R300 Sandals. I fill in a form for that error I was told to wait for a phone call. Friday I went to the shop again with a bank statements but I had to fill in the same form, same process I went through not happy at all I want my money

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Replies (1)

Edgars's replyOfficial

30 Nov 2015, 16:13

Hello lunikompahlwa,

Thanks you for raising your concerns with us. Please be advised the store manager is in receipt of this query. We sincerely apolgise for the overall experience. But concrete feedback will be given to you with regards to your refund. We apologise for the overall experience.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply30 Nov 2015, 16:13

Official