LN
Leona N
1 reviews | Active since Aug 2015
09 Feb 2016, 10:23
Double my bill
I opened my account on 4th feb. Used my account for the 1st time on 6th feb to value of R3800. On 7th feb i went to the ballito store to return something for a different size and my owing doubled. Asked them and they said they are offline and it should be resolved by the following day. It has not been resolved and my question is how did it double. Im very upset and cant keep running around with my petrol cost and time off work to resolve a problem thats on their side. Ive heard of people being charged for purchases they have not made.
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Edgars's replyOfficial
10 Feb 2016, 10:50Hello Lillynair,
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
As discussed telephonically please be advised that your query is referred to our Edgars Ballito stores management team to address. We assure you concrete feedback will be given to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
As discussed telephonically please be advised that your query is referred to our Edgars Ballito stores management team to address. We assure you concrete feedback will be given to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply10 Feb 2016, 10:50
Official
Hello Lillynair,
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
As discussed telephonically please be advised that your query is referred to our Edgars Ballito stores management team to address. We assure you concrete feedback will be given to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
As discussed telephonically please be advised that your query is referred to our Edgars Ballito stores management team to address. We assure you concrete feedback will be given to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,