TG
Talitha G
1 reviews | Active since Aug 2015
28 Aug 2015, 14:59
Double debited on account July still no reversal
I queried a double debit on my account 31 July after receiving my statement. Was advised by the Southgate Jetmart store that this was an internal problem that the group had with several clients. It was system related and a reversal will be done on my account. We ending August and heading into September. All i have is promises that this will be resolved. Customer service is really bad if one needs to ask back for your own money but if you are to pay late you face being listed for late payment. Funny how we must treat our retailers better than they treat us their dedicated clients.
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Edgars's replyOfficial
03 Sept 2015, 13:57Hello andreagoliath,
It is with great displeasure to hear of the overall experience. Kindly note the amount that was double charged is reversed. Please note you will see the credit on the next month's statement. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. Kindly note the amount that was double charged is reversed. Please note you will see the credit on the next month's statement. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply03 Sept 2015, 13:57
Official
Hello andreagoliath,
It is with great displeasure to hear of the overall experience. Kindly note the amount that was double charged is reversed. Please note you will see the credit on the next month's statement. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. Kindly note the amount that was double charged is reversed. Please note you will see the credit on the next month's statement. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***